Terms and Conditions (Please read before you PAY)
It is the customer’s responsibility to enquire about the terms and conditions applicable.
All article(s) purchased is/are final, return, refund & exchange will not be accepted,
we appreciate your patronage at Misutabai TOY.
Pay attention before order 購買前留意
About Pre-order / Pre-order item shortage arrangement
All“pre-order”item(s) is on reservation basis, no amendment, cancellation or refund request will be accepted after pre-order payment completed.
The actual quantity obtained from the manufacturer/Supplier might vary from the total number we have ordered, We will contact the customer(s) who are not able to get the item that they wanted.
Final release date of the pre-order item(s) is solely determined by the manufacturer/Supplier; the actual delivery time would also be affected by the logistic service operator(s), we appreciate your understanding as these factors are beyond our control. Follow up action will take place in case the pre-ordered item could not be dispatched within 6 months after its official release date.
如閣下使用 支付寶/微信支付, 其中一款支付工具，如最終需要退款，
我們會以網站 購物金 退回，敬請留意。
或 轉數快: 我們會跟您聯絡索取轉數快編號FPS ID.
About Product release date & Dispatch date
Refer to official Japanese website on product release date, dispatch date determined by Hong Kong sole distributor.
Product is pre-sold item with limited quantities, once order is confirmed, no exchange or refund is allowed despite the following possibilities:
- Delay in dispatch date;
- Product is packaged with regular packing and enhanced with extra packaging for protection of product. Packaging may be damaged, dented, smeared, stained or posted with courier waybill etc.;
- Product colour and pattern may vary from picture on website.
About Product Packaging & Cardboard Box
Product packaging and carton box(es) are solely for packaging and delivery(regardless of material used), these are not considered as any part(s) or component(s) of the product itself. We strive to offer you quality product(s), nevertheless, the followings are beyond our control which are but not limited to: product production, product packing, product dispatching. Any request for exchange or refund related to imperfection of packaging or delivery box(es) will not be entertained, we appreciate your understanding.
About products exchange and return
Since no quality assurance system or verification has been established by the official product manufacturer(s) or supplier(s), all exchange or refund request will NOT be accepted due to possibility of imperfection, unpreferred presentation or any non-objective preference.
About Bank transfer / Transferwise
Please ensure the amount you transferred is enough to cover ALL handling fee(s) which is charged by the bank or financial institution, we cannot confirm the order if insufficient payment is received.
About time for picking up
All purchase(s) should be collected in 14 days after collection notification is sent. Order(s) will be invalidated if we do not receive any reply or instructions from the customer in 14 days upon collection notification sent, all purchased item(s) and payment will be forfeited.
如果閣下因使用"轉數快", "支付寶/微信支付 香港/國內QR code" 或 "國際銀行轉帳服務" 而沒有於指定時間轉帳,
How do you be list in store BLACKLIST?
If you can't pay when you select "HK FPS" , "Alipay/Wechat QR code" or "international bank transfer/Transferwise" as your payment method.
Or when you want tp cancel the order for any personal reasons without understanding the above terms and conditions,
you will be BLACKLIST in our store.