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Terms and Conditions

網店條款與商品細則(下單前請務必詳讀)
Terms and Conditions (Please read before you PAY)

It is the customer’s responsibility to enquire about the terms and conditions applicable.

All article(s) purchased is/are final, return, refund & exchange will not be accepted
we appreciate your patronage at Misutabai TOY.


Pay attention before order 購買前留意

有關新產品預訂+預訂產品數量不足或缺貨

所有預訂貨品均為「預訂」性質,預訂貨品的訂購於付款後、恕不接受任何更改或取消及退款。
本公司向供應商/生產商提交訂單數量不等於最終獲得供貨數量,本公司會為客人將獲安排退款。
預訂貨品之確實販售日期乃取決於供應商/生產商最終發行決定; 另亦受制於物流服務提供者之派送效率,
此等因素為非本公司可控範圍之內祈為理解。
如預訂貨品於確實日期推出後6個月內,該預訂產品仍未能寄出,客人可聯絡本公司安排後續處理事宜。

About Pre-order / Pre-order item shortage arrangement

All“pre-order”item(s) is on reservation basis, no amendment, cancellation or refund request will be accepted after pre-order payment completed.

The actual quantity obtained from the manufacturer/Supplier might vary from the total number we have ordered, We will contact the customer(s) who are not able to get the item that they wanted.

Final release date of the pre-order item(s) is solely determined by the manufacturer/Supplier; the actual delivery time would also be affected by the logistic service operator(s), we appreciate your understanding as these factors are beyond our control.  Follow up action will take place in case the pre-ordered item could not be dispatched within 6 months after its official release date. 

預訂BE@RBRICK 香港行貨因缺貨而需要退款安排: 

如閣下使用 支付寶/微信支付, 其中一款支付工具,如最終需要退款,
我們會以網站 購物金 退回,敬請留意。
或 轉數快: 我們會跟您聯絡索取轉數快編號FPS ID.
信用卡: 我們會直接退回該信用卡。


有關行貨產品推出及出貨日期

產品推出日期請參閱日本官方網頁,出貨日期則以香港代理商為準。

產品乃限量預售產品,一經完成認購後,恕不能更換其他產品或退貨,包括以下情況:

- 出貨日期如有所延誤;

- 貨品包裝外箱、內箱及產品盒用於保護產品免受破損,如有損毀、塗污或貼上任何外物如膠紙或快遞面單等;

- 圖片與產品的顏色或圖案如有所差別。

 About Product release date & Dispatch date

Refer to official Japanese website on product release date, dispatch date determined by Hong Kong sole distributor.

Product is pre-sold item with limited quantities, once order is confirmed, no exchange or refund is allowed despite the following possibilities:

- Delay in dispatch date;

- Product is packaged with regular packing and enhanced with extra packaging for protection of product. Packaging may be damaged, dented, smeared, stained or posted with courier waybill etc.;

- Product colour and pattern may vary from picture on website.


有關產品包裝及紙皮盒

敬請留意,產品外盒及作運送用途之外層包裝箱(不論任何材質)均純屬貨品包裝,此等部份並非屬於貨品的任何部份。本公司致力確保貨品之完整性,惟貨品生產、包裝、派送等程序為非公司可控範圍,祈為明白。任何退換、退款涉及產品外盒或運輸用包裝箱缺失、損耗、或客人要求貨品包裝部份需達到完美無瑕狀態,恕不接受,懇請留意。

About Product Packaging & Cardboard Box

Product packaging and carton box(es) are solely for packaging and delivery(regardless of material used), these are not considered as any part(s) or component(s) of the product itself. We strive to offer you quality product(s), nevertheless, the followings are beyond our control which are but not limited to: product production, product packing, product dispatching. Any request for exchange or refund related to imperfection of packaging or delivery box(es) will not be entertained, we appreciate your understanding. 


有關產品的退換安排

由於貨品生產商/供應商沒有設立及提供官方認可的貨品品質認証制度或系統,任何因潛在貨品品質存疑、美感、雅觀等涉及主觀成份之退換要求,恕難受理,祈為理解。

About products exchange and return

Since no quality assurance system or verification has been established by the official product manufacturer(s) or supplier(s), all exchange or refund request will NOT be accepted due to possibility of imperfection, unpreferred presentation or any non-objective preference. 

有關銀行轉帳/WISE國際匯款

如客人選擇銀行轉帳付款,請確保金額已包括由銀行或金融機構收取的手續費,
若本公司未能成功收取完整款項,則該訂單未能作實或無效。

About Bank transfer / Transferwise 

Please ensure the amount you transferred is enough to cover ALL handling fee(s) which is charged by the bank or financial institution, we cannot confirm the order if insufficient payment is received.    


有關取件時效

所有已訂購貨品需於取貨通知發出後14天內提取,如貨品未能於上述時間內領取或本公司於指定時間內無收到客人指示,則該訂單被視為無效,所購買之貨品及款項概不發還,敬請留意。

About time for picking up

All purchase(s) should be collected in 14 days after collection notification is sent. Order(s) will be invalidated if we do not receive any reply or instructions from the customer in 14 days upon collection notification sent, all purchased item(s) and payment will be forfeited. 


如何成為黑名單人物?
如果閣下因使用"轉數快", "支付寶/微信支付 香港/國內QR code" 或 "國際銀行轉帳服務" 而沒有於指定時間轉帳,
或因沒有自行了解上述條款及細則而有任何個人原因而取消訂單,你將會列入本公司黑名單。

How do you be list in store BLACKLIST?
If you can't pay when you select "HK FPS" , "Alipay/Wechat QR code" or "international bank transfer/Transferwise" as your payment method.
Or when you want tp cancel the order for any personal reasons without understanding the above terms and conditions,
you will be BLACKLIST in our store.