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Terms and Conditions

Terms and Conditions (Please read before you PAY)

It is the customer’s responsibility to enquire about the terms and conditions applicable.

All article(s) purchased is/are final, return, refund & exchange will not be accepted
we appreciate your patronage at Misutabai TOY.

Pay attention before order 購買前留意


預訂貨品之確實販售日期乃取決於供應商/生產商最終發行決定; 另亦受制於物流服務提供者之派送效率,此等因素為非本公司可控範圍之內祈為理解。

About Pre-order / Pre-order item shortage arrangement

All“pre-order”item(s) is on reservation basis, no amendment, cancellation or refund request will be accepted after pre-order payment completed.

The actual quantity obtained from the manufacturer/Supplier might vary from the total number we have ordered, We will contact the customer(s) who are not able to get the item that they wanted.

Final release date of the pre-order item(s) is solely determined by the manufacturer/Supplier; the actual delivery time would also be affected by the logistic service operator(s), we appreciate your understanding as these factors are beyond our control.  Follow up action will take place in case the pre-ordered item could not be dispatched within 6 months after its official release date. 



About Product Packaging & Cardboard Box

Product packaging and carton box(es) are solely for packaging and delivery(regardless of material used), these are not considered as any part(s) or component(s) of the product itself. We strive to offer you quality product(s), nevertheless, the followings are beyond our control which are but not limited to: product production, product packing, product dispatching. Any request for exchange or refund related to imperfection of packaging or delivery box(es) will not be entertained, we appreciate your understanding. 



About Be@rbrick products exchange and return

Since no quality assurance system or verification has been established by the official product manufacturer(s) or supplier(s), all exchange or refund request will NOT be accepted due to possibility of imperfection, unpreferred presentation or any non-objective preference. Our experienced staff will conduct a thorough check to ensure the product is “UNOPENED” before it is sent out to our customer. 



About Bank transfer / Transferwise 

Please ensure the amount you transferred is enough to cover ALL handling fee(s) which is charged by the bank or financial institution, we cannot confirm the order if insufficient payment is received.    



About time for picking up

All purchase(s) should be collected in 30 days after collection notification is sent. Order(s) will be invalidated if we do not receive any reply or instructions from the customer in 30 days upon collection notification sent, all purchased item(s) and payment will be forfeited. 

預訂BE@RBRICK 香港行貨因缺貨而需要退款安排: 

如閣下使用 支付寶/微信支付, 其中一款支付工具,如最終需要退款,
我們會以網站 購物金 退回,敬請留意。

轉數快: 我們會跟您聯絡索取轉數快編號FPS ID.

信用卡: 我們會直接退回該信用卡。

We are registered company in Hong Kong,

1,We provide Purchase Service to our customers only.

2,Our role is act as the buying agent. We are purchasing on customers' behalf from worldwide.

3,All products purchase from Official Stores in Japan or Worldwide.

4,All official shop receipt / invoice / delivery notice will NOT provide or show to customer. 

5,All of our products will be shipped from Japan / Hong Kong to Worldwide customers directly.

1. 在代購交易中, 本店鋪的角色是環球代購中介, 只屬提供代購服務。
2. 由於商品由全球當地零售商直接購入, 並非透過品牌代理購入。
因此商品被視為平行進口貨品 (俗稱”水貨”)
3. 由於每次代購均視乎客戶個人喜好, 本店鋪只為客戶提供代購服務。
本店鋪並非以品牌代表身分出售商品, 因此本公司對代購商品的品牌之商標, 版權及授權並不存在任何法律責任。
4. 我們不會提供商品原本購物的商店發票/收據/送貨單於客人。

Good buyer & seller environment in website:

We hope everyone can be serious and happy to trade with us.
Should you have any queries, please do not hesitate to contact us, we will try our best to reply as soon as we can.
As our role is act as the buying agent, so we do not have any legal liability for consent, copyright and trademark. 
In case of any discrepancy between the English version and Chinese version of the contents in this area schedule, the Chinese version shall prevail.

如果閣下因使用"轉數快", "支付寶/微信支付 香港/國內QR code" 或 "國際銀行轉帳服務" 而沒有於指定時間轉帳,

How do you be list in store BLACKLIST?
If you can't pay when you select "HK FPS" , "Alipay/Wechat QR code" or "international bank transfer/Transferwise" as your payment method.
Or when you want tp cancel the order for any personal reasons without understanding the above terms and conditions,
you will be BLACKLIST in our store.