Delivery Info. 運送資訊
Please bear in mind that the current situation of Covid-19 may cause delays to your order.
Shipping & Handling:
We will ship out by FEDEX/DHL/EMS/AIR MAIL/SAL/E-express/ECMS.
All shipping method will provide tracking number.
It may takes 2~31 days for the delivery to your address, however,
we cannot guarantee the arrival date, we appreciate your understanding.
If JAPAN/HK POST is suspended service to your country/City,
we will contact you again for alternative or change to another currier (if same shipping cost).
DUE to Coronavirus, BIG DELAY will be happen from POST service,
In view of the substantial reduction in flight frequencies or even cancellation of flights to destinations,
please wait patiently, thank you for your patience.
At the same time, it may take longer or delay depends on the post office in your country.
HK Local Shipping:
We use SF Express / / JUMPPOINT for local delivery within Hong Kong for local delivery within Hong Kong
Normally, it will take 1-2 workdays.
Free shipping is available for orders over $2500. If the threshold is not met,
you will be charged for shipping when the goods arrive.
全單滿 $2500 即享免運，未達免運門檻會於商品到貨時向您收取運費。
會員登入後購物滿HK$400免運費 服務由 jumppoint 提供 (香港範圍)＊
International / HK Local Custom & Tax & Special Warehousing*:
About the import duties, taxes, Special Warehousing and charges are NOT included in the product price or shipping fee,
for these fee are the buyer's responsibility.
Please check with your country's customs department or service provider for more information.
*Special warehousing means if the delivery address is a wharf, airport, logistics company / center / warehouse, bonded area or customs supervision area. We WILL NOT prepaid warehousing fees service.
Missing or lost package:
We are NOT responsible for packages that are lost through the services of the postal carrier.
We will assist in providing information if in the unfortunate circumstance that you packages are lost.
Refusal of purchased item(s) acceptance:
In the event of the Receiver refuses delivery; or fail to pay for shipment charges or customs duties or warehousing service fees;
or the Shipment is deemed to be unacceptable; or the purchased item(s) has been undervalued for customs purposes;
or the Receiver cannot be reasonably identified or located, the purchased item(s) will be returned to Misutabai TOY,
all costs incurred will be charged to customer.
Should the customer requests the second trial for purchased item(s) to redelivered,
all costs and expenses will be beard solely by the customer.
拒收貨物: 若顧客未有完全繳付運費或其附帶之任何稅款/入倉費; 未能成功簽收貨件;