如發現產品和訂單內容不符 (The product is found to be inconsistent with the order content)

如發現貨品有任何問題，請於收貨日起計3個工作天內將訂單號碼、登記姓名和電話號碼一併電郵至misutabaionline@gmail.com與我們聯絡跟進。
If you find any problems with the goods, please email the order number, registered name and phone number to misutabaionline@gmail.com within 3 working days from the date of receipt to contact us for follow-up.

預訂BE@RBRICK 香港行貨因缺貨而需要退款安排: 

我們會跟您聯絡索取轉數快編號FPS ID退款.
如使用信用卡: 我們會直接退回該信用卡。

有關新產品預訂+預訂產品數量不足或缺貨

所有預訂貨品均為「預訂」性質，預訂貨品的訂購於付款後、恕不接受任何更改或取消及退款。
本公司向供應商/生產商提交訂單數量不等於最終獲得供貨數量，本公司會為客人將獲安排退款。
預訂貨品之確實販售日期乃取決於供應商/生產商最終發行決定; 另亦受制於物流服務提供者之派送效率，
此等因素為非本公司可控範圍之內祈為理解。
如預訂貨品於確實日期推出後6個月內，該預訂產品仍未能寄出，客人可聯絡本公司安排後續處理事宜。

About Pre-order / Pre-order item shortage arrangement

All“pre-order”item(s) is on reservation basis, no amendment, cancellation or refund request will be accepted after pre-order payment completed.

The actual quantity obtained from the manufacturer/Supplier might vary from the total number we have ordered, We will contact the customer(s) who are not able to get the item that they wanted.

Final release date of the pre-order item(s) is solely determined by the manufacturer/Supplier; the actual delivery time would also be affected by the logistic service operator(s), we appreciate your understanding as these factors are beyond our control.  Follow up action will take place in case the pre-ordered item could not be dispatched within 6 months after its official release date.