Pay attention before order 購買前留意
About Pre-order / Pre-order item shortage arrangement
All“pre-order”item(s) is on reservation basis, no amendment, cancellation or refund request will be accepted after pre-order payment completed.
The actual quantity obtained from the manufacturer/Supplier might vary from the total number we have ordered, We will contact the customer(s) who are not able to get the item that they wanted.
Final release date of the pre-order item(s) is solely determined by the manufacturer/Supplier; the actual delivery time would also be affected by the logistic service operator(s), we appreciate your understanding as these factors are beyond our control. Follow up action will take place in case the pre-ordered item could not be dispatched within 6 months after its official release date.
About Product Packaging & Cardboard Box
Product packaging and carton box(es) are solely for packaging and delivery(regardless of material used), these are not considered as any part(s) or component(s) of the product itself. We strive to offer you quality product(s), nevertheless, the followings are beyond our control which are but not limited to: product production, product packing, product dispatching. Any request for exchange or refund related to imperfection of packaging or delivery box(es) will not be entertained, we appreciate your understanding.
About Be@rbrick products exchange and return
Since no quality assurance system or verification has been established by the official product manufacturer(s) or supplier(s), all exchange or refund request will NOT be accepted due to possibility of imperfection, unpreferred presentation or any non-objective preference. Our experienced staff will conduct a thorough check to ensure the product is “UNOPENED” before it is sent out to our customer.
About Bank transfer / Transferwise
Please ensure the amount you transferred is enough to cover ALL handling fee(s) which is charged by the bank or financial institution, we cannot confirm the order if insufficient payment is received.
About time for picking up
All purchase(s) should be collected in 30 days after collection notification is sent. Order(s) will be invalidated if we do not receive any reply or instructions from the customer in 30 days upon collection notification sent, all purchased item(s) and payment will be forfeited.